Are you looking to find the best help desk software out there? There are many different products on the market, making it difficult to determine which one is best for your business. This guide provides an overview of the top 10 help desk software options, as well as their features and benefits, so that you can make an informed decision about which product is right for your business needs.
1) Freshservice
Freshservice is a customer service software that can help you stay on top of your customer interactions. You can use it in two ways: as an integrated customer service platform or as a standalone knowledge base. The free trial lasts 30 days, so you have plenty of time to decide whether it’s right for your business.
Freshservice has all the features necessary for a comprehensive customer service solution and includes live chat, email, phone, and social media support. The software is customizable and easily tailored to the needs of your business. It can be set up with multiple languages and currencies so that you don’t miss out on customers from different areas of the world. Freshservice also offers 24/7 monitoring so that you always know what’s going on with your support team.
2) Zendesk
Zendesk is a cloud-based customer service and helps desk software that allows you to manage your entire customer service experience in one place. With features like an intuitive ticket system, live chat, agent control panels, email integration, and browser notifications for both agents and customers, Zendesk offers all the tools needed for managing both online and offline help desk tickets. In addition, Zendesk provides seamless integrations with leading business applications such as Salesforce CRM, Google G Suite, Office 365 Outlook & Exchange email platforms. The company also offers a robust API for developers looking to integrate Zendesk with their own software products or third-party CRMs.
3) SolarWinds
SolarWinds is a popular help desk software for IT professionals. It’s also a great choice for companies that need help managing their day-to-day IT tasks, like remote monitoring and alerting. The company offers three separate products: SolarWinds N-Central, SolarWinds Network Performance Monitor, and SolarWinds Server & Application Monitor. All products are easy to use and offer 24/7 live support for any issues you may have as you go along. SolarWinds N-Central is a help desk solution that can be used by any size of business in the IT industry with up to 1,000 employees.
4) ConnectWise
Kaseya is a powerful IT management software, Kaseya helps you keep your business running smoothly by managing PCs, servers, and mobile devices. Kaseya is perfect for small businesses with less than 100 employees because it’s affordable and the interface is easy to use. Kaseya will help you manage your IT and save money on IT services by providing remote monitoring of your company’s computers and networks in real-time.
This tool is perfect for businesses that need help desk support but don’t have the funds or staff to handle all their IT needs on their own.
5) JIRA Service Desk
JIRA Service Desk is a help desk software for small and medium-sized businesses. It provides a comprehensive suite of tools for managing customer support, including incident management, change management, knowledge base, feedback, and reporting. JIRA Service Desk is easy to use and integrates with other Atlassian products like JIRA and Confluence. It also has integrations with Slack and Hipchat so you can work with your team in real-time.
6) Kaseya
Kaseya is one of the top help desk software options for businesses that need a robust solution. Kaseya combines IT management and helps desk support in a single integrated software suite. With Kaseya, your IT staff can proactively monitor your systems and infrastructure, ensuring everything is running smoothly. When you do have a problem, Kaseya’s dashboard gives you a high-level overview of the issue so you can quickly fix it. The dashboard also lets you know what issues are coming up in the near future so they can be addressed before they become full-blown disasters.
7) ManageEngine
ManageEngine is a leading provider of powerful and affordable IT management software. From Security & Network Monitoring to Help Desk & IT Asset Management, ManageEngine offers a complete set of software that gives you the power to manage your entire IT infrastructure from one single pane of glass.
We offer a 30-day free trial so you can experience our products with no risk. All our products are available in both on-premise and cloud editions, meaning you have the flexibility to choose which deployment model meets your business needs best.
8) BMC Remedy
BMC Remedy is an integrated service management platform for IT and business operations. BMC Remedy’s help desk software can provide you with the tools your team needs to manage their work, organize queues, and handle tickets in real time. With over 25 years of experience delivering industry-leading customer service solutions, BMC is a trusted partner to more than 36,000 organizations worldwide.
BMC provides out-of-the-box functionality that streamlines many different processes. From network monitoring to inventory management, these capabilities are included at no extra cost, so you don’t have to pay for what you don’t need just to get the things that really matter.
9) SysAid
SysAid is a cloud-based IT management software that helps IT administrators and ends users with day-to-day tasks, service desk tickets, remote control, and more. This software can help you increase productivity, reduce downtime and get your business back up and running quickly in the event of an outage. With SysAid, you can:
-Create, assign and track tickets from anywhere
-Provide remote assistance for end users
-Monitor alerts from your network in real-time
-Access your ticket history anytime
10) Ivanti
Ivanti provides several products and services that can help you with your IT needs. One such product is the Ivanti Service Desk. The Ivanti Service Desk offers many features that make it easy for you to track and manage your help desk requests:
-Manage all of your requests in a single system -Track all of your requests, even if they are not yet assigned -Easily assign help desk tickets to the right person or team -Know who is working on what ticket with real-time updates -Personalize tickets so each request receives the attention it deserves, whether it be from one individual or an entire team of people.